We want you to be completely satisfied with everything that you purchase from Hortisculptures. However – problems may occur – and we’d ask you to contact us first, and we’ll do whatever we can to solve the problem.
We may ask you to return the item to us (for refund or exchange) – but it must be in its original unused condition and returned within 28 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
We don’t have thousands of items sitting in a massive warehouse, with folks with shopping trolleys packing up parcels 24 hours a day! However – we’ll do our very best to get your purchases shipped to you as soon as possible… but it may take us up to 5 working days to pack your parcel – possibly longer if some of the items are ‘bespoke’. When we receive your order, we’ll email you with an estimate of how quickly we hope to pack your parcel and despatch it. If you need something for a specific date – please contact us via the Contact Form and we’ll tell you if it’s possible.
Shipping costs – generally
We won’t overcharge you on shipping – in fact items to be shipped to Ireland we’ll ship absolutely free! All shipping charges are ‘at cost’ – we simply charge you what it costs us.
Shipping costs – within Ireland
Within Ireland, we use An Post to economically send anything under 20kg.
Shipping costs – within Europe
Shipping costs from Ireland to the UK / Europe vary considerably. We send smaller items via An Post, while larger items are most economically sent via Courier.
Shipping costs – USA / Canada / Rest of the world
We are very happy to ship your purchases to you in the USA / Canada or, indeed, pretty much anywhere in the world. However – world-wide shipping costs vary enormously, depending on size, weight etc. – so, if you would like us to ship worldwide, please Contact Us with details of what you’d like to buy and we’ll get back to you with our best price for shipping.
The fact that many of the items shown in this online shop are possibly ‘made-to-order’ for you, we may not be able to make up one single parcel of items from several different artists . So – if your order consists of items from different people, then you will possibly receive several separate parcels as part of one shipment.
Please allow plenty of time for delivery. Some of the items in this online shop will be ‘made-to-order’ – so this can take extra time.
If you need an item in a hurry – please email us and we’ll talk to the artists concerned and give you our best estimate for a delivery date.